Terms and Conditions
Breakages: studioglassjewellery will be responsible for the condition of purchases in transit. Notification of any breakages or damage during postage must be received within 3 days of receipt of your purchase. If a suitable alternative cannot be agreed, a full refund will be offered. Exchanges or refunds will only be processed upon receipt of the damaged item.
Repairs: studioglassjewellery cannot be held responsible for any damage or breakages occuring after the safe receipt of goods, however will endeavour to assist customers where possible with the repair of the item. Costs of such repairs will vary in individual circumstances.
Care: The glass can generally be wiped clean with a soft, dry, non-abrasive cloth. For more stubborn marks, standard glass cleaner can be added. To ensure the safety of the glass, the pendants should be stored in their supplied boxes when not being worn. Sterling Silver may tarnish over time. This can be accelerated if the jewellery is not regularly worn. A silver cloth or silver dip can be easily used, following the manufacturer's guidelines to restore the jewellery's shine. The glass pendant should be removed from the choker or chain before doing this.
Please contact us if you have specific enquiries about terms and conditions not outlined above.